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Supported living for adults · CQC-registrable

Hearthstone Supported Living

A complete, CQC application-ready 4-bed supported living business for adults with learning disabilities, autism, and mental health needs. Registered company, live website, 207-document operating pack.

Companies House
#17028948 Active
Documents
207
Categories
12
Image previews
14
Live website
hearthstoneliving.co.uk ↑
Apply now — £200 onboarding setup fee → See all companies
What is included on day one

Everything you need to start trading.

Business email
@hearthstoneliving.co.uk
Email accounts on the company domain — configured and ready.
Business phone
UK number
With call routing, voicemail, and customer-facing greeting.
Registered UK Limited Company
#17028948
Transferred into your name on handover.
Policies & Procedures
50 documents
The compliance backbone — the keyword every operator searches for.
Human Resources
20 documents
Contracts, recruitment pack, onboarding, training, performance.
Financial
19 documents
Six financial models, budgeting, forecasting, accounting templates.
Corporate & Legal
16 documents
Share certificates, registers, governance, statutory documents.
Regulatory & Compliance
15 documents
Sector registration pack, compliance matrix, supporting evidence.
Operational
15 documents
Day-to-day operating procedures, checklists, and runbooks.
OctusCloud infrastructure
£150/mo
Email, web, phone, document management, platform support from handover.
Zundara strategic partnership
12% retained
You operate. We are alongside for as long as the venture exists.

Plus the full 207-document operating pack across 12 categories — browse the full library below.

About this company

Supported living for adults — structural undersupply, council-funded.

Hearthstone is a 4-bed residential supported living service for adults with learning disabilities, autism, and mental health conditions. Residents live in their own home with person-centred support tailored to individual care plans, needs assessments, and outcome goals.

Revenue comes from local authority commissioning. Councils commission supported living placements through framework agreements and spot purchasing. Demand consistently exceeds supply — the adult social care sector reports over 150,000 unfilled supported living placements nationally. CQC registration is the gating constraint, not market demand.

The business is CQC application-ready: Statement of Purpose, Provider Compliance Assessment, Registered Manager Application Pack, and supporting policies are complete. Submit, and begin operations. Registration typically takes 12–16 weeks.

Key numbers
Year 2 revenue (modelled)
£334,800
Local authority commissioned
OctusCloud infrastructure
£150
Per month, heavy-regulatory tier
Zundara strategic stake
12%
You operate the business
Document library · 207 files in 12 categories

What you get on day one.

Click a preview thumbnail to view full page Documents without a preview are released at handover

Corporate & Legal

16 documents · 3 previewable
  1. A-000 Certificate of Incorporation
    .pdf v1.0 Preview
  2. A-001 Memorandum of Association
    .docx v1.0 Preview
  3. A-002 Articles of Association
    .docx v1.0 Preview
  4. A-003 Share Certificate 001
    .docx v1.0 At handover
  5. A-004 Register of Members
    .docx v1.0 At handover
  6. A-005 Register of Directors
    .docx v1.0 At handover
  7. A-006 Register of PSC
    .docx v1.0 At handover
  8. A-007 Register of Secretaries
    .docx v1.0 At handover
  9. A-008 Minutes First Board Meeting
    .docx v1.0 At handover
  10. A-009 Director Service Agreement
    .docx v1.0 At handover
  11. A-010 Company Secretarial Calendar
    .docx v1.0 At handover
  12. A-011 Register of Charges
    .docx v1.0 At handover
  13. A-012 Shareholders Agreement
    .docx v1.0 At handover
  14. A-013 Register Directors Residential Addresses
    .docx v1.0 At handover
  15. A-014 Written Resolution Template
    .docx v1.0 At handover
  16. A-015 Corporate Governance Framework
    .docx v1.0 At handover

Regulatory & Compliance

15 documents · 1 previewable
  1. B-001 Statement of Purpose
    .docx v1.0 Preview
  2. B-002 Service User Guide
    .docx v1.0 At handover
  3. B-003 Fit and Proper Persons Declaration
    .docx v1.0 At handover
  4. B-004 Fit and Proper Persons Policy (Staff)
    .docx v1.0 At handover
  5. B-005 CQC Registration Checklist
    .docx v1.0 At handover
  6. B-006 CQC Notification Policy
    .docx v1.0 At handover
  7. B-007 Regulated Activities Compliance Matrix
    .docx v1.0 At handover
  8. B-008 KLOE Self Assessment
    .docx v1.0 At handover
  9. B-009 Duty of Candour Policy
    .docx v1.0 At handover
  10. B-010 PIR Preparation Guide
    .docx v1.0 At handover
  11. B-011 Registration Conditions Register
    .docx v1.0 At handover
  12. B-012 Inspection Preparation Guide
    .docx v1.0 At handover
  13. B-013 Annual Quality Account
    .docx v1.0 At handover
  14. B-014 Modern Slavery Statement
    .docx v1.0 At handover
  15. B-015 Equality Diversity Compliance Statement
    .docx v1.0 At handover

Policies & Procedures

50 documents · 1 previewable
  1. C-001 Person Centred Care Policy
    .docx v1.0 Preview
  2. C-002 Dignity and Respect Policy
    .docx v1.0 At handover
  3. C-003 Privacy Policy
    .docx v1.0 At handover
  4. C-004 Equality Diversity and Inclusion Policy
    .docx v1.0 At handover
  5. C-005 Communication Policy
    .docx v1.0 At handover
  6. C-006 Confidentiality Policy
    .docx v1.0 At handover
  7. C-007 Consent to Care and Treatment Policy
    .docx v1.0 At handover
  8. C-008 Mental Capacity Act Policy
    .docx v1.0 At handover
  9. C-009 Deprivation of Liberty Safeguards Policy
    .docx v1.0 At handover
  10. C-010 Consent Policy
    .docx v1.0 At handover
  11. C-011 Positive Behaviour Support Policy
    .docx v1.0 At handover
  12. C-012 Lone Working Policy
    .docx v1.0 At handover
  13. C-013 Whistleblowing Policy
    .docx v1.0 At handover
  14. C-014 Medication Management Policy
    .docx v1.0 At handover
  15. C-015 Safeguarding Adults Policy
    .docx v1.0 At handover
  16. C-016 Safeguarding Adults Procedure
    .docx v1.0 At handover
  17. C-017 Risk Assessment Policy
    .docx v1.0 At handover
  18. C-018 Record Keeping Policy
    .docx v1.0 At handover
  19. C-019 Infection Prevention and Control Policy
    .docx v1.0 At handover
  20. C-020 Nutrition and Hydration Policy
    .docx v1.0 At handover
  21. C-021 End of Life Care Policy
    .docx v1.0 At handover
  22. C-022 Moving and Handling Policy
    .docx v1.0 At handover
  23. C-023 Complaints Policy
    .docx v1.0 At handover
  24. C-024 Service User Property and Finance Policy
    .docx v1.0 At handover
  25. C-025 Sleep In and Waking Night Policy
    .docx v1.0 At handover
  26. C-026 Admission and Discharge Policy
    .docx v1.0 At handover
  27. C-027 Community Access and Activities Policy
    .docx v1.0 At handover
  28. C-028 Financial Capability Support Policy
    .docx v1.0 At handover
  29. C-029 Tenancy Rights and Housing Policy
    .docx v1.0 At handover
  30. C-030 Transition Planning Policy
    .docx v1.0 At handover
  31. C-031 Information Sharing Policy
    .docx v1.0 At handover
  32. C-032 Service User Involvement Policy
    .docx v1.0 At handover
  33. C-033 Environmental Sustainability Policy
    .docx v1.0 At handover
  34. C-034 Subject Access Request Procedure
    .docx v1.0 At handover
  35. C-035 Business Ethics and Anti Bribery Policy
    .docx v1.0 At handover
  36. C-036 Emergency Planning Policy
    .docx v1.0 At handover
  37. C-037 Visitors Policy
    .docx v1.0 At handover
  38. C-038 Restrictive Practice Reduction Policy
    .docx v1.0 At handover
  39. C-039 Professional Boundaries Policy
    .docx v1.0 At handover
  40. C-040 Supervision Policy
    .docx v1.0 At handover
  41. C-041 Appraisal Policy
    .docx v1.0 At handover
  42. C-042 Continual Professional Development Policy
    .docx v1.0 At handover
  43. C-043 Absence Management Policy
    .docx v1.0 At handover
  44. C-044 Staff Wellbeing Policy
    .docx v1.0 At handover
  45. C-045 Code of Conduct
    .docx v1.0 At handover
  46. C-046 Social Media Policy
    .docx v1.0 At handover
  47. C-047 Data Breach Response Policy
    .docx v1.0 At handover
  48. C-048 Annual Leave Policy
    .docx v1.0 At handover
  49. C-049 Handling of Deceased Persons Property Policy
    .docx v1.0 At handover
  50. C-050 Quality Improvement Policy
    .docx v1.0 At handover

Operational

15 documents · 1 previewable
  1. D-001 Support Planning Procedure
    .docx v1.0 Preview
  2. D-002 Assessment Framework
    .docx v1.0 At handover
  3. D-003 Incident Reporting Procedure
    .docx v1.0 At handover
  4. D-004 Handover Procedure
    .docx v1.0 At handover
  5. D-005 Medication Administration Record (MAR) Procedure
    .docx v1.0 At handover
  6. D-006 Key Worker System Procedure
    .docx v1.0 At handover
  7. D-007 House Meeting Protocol
    .docx v1.0 At handover
  8. D-008 Multi Disciplinary Working Procedure
    .docx v1.0 At handover
  9. D-009 Service User Review Procedure
    .docx v1.0 At handover
  10. D-010 Quality Assurance Framework
    .docx v1.0 At handover
  11. D-011 On Call Procedure
    .docx v1.0 At handover
  12. D-012 Staff Induction Programme
    .docx v1.0 At handover
  13. D-013 Activity Planning Framework
    .docx v1.0 At handover
  14. D-014 Record of Restrictive Practices Register
    .docx v1.0 At handover
  15. D-015 Daily Running of the Home Procedure
    .docx v1.0 At handover

Human Resources

20 documents · 1 previewable
  1. E-001 Recruitment Policy
    .docx v1.0 Preview
  2. E-002 Safer Recruitment Procedure
    .docx v1.0 At handover
  3. E-003 Staff Handbook
    .docx v1.0 At handover
  4. E-004 Training and Development Policy
    .docx v1.0 At handover
  5. E-005 Induction Policy
    .docx v1.0 At handover
  6. E-006 Supervision Policy and Procedure
    .docx v1.0 At handover
  7. E-007 Appraisal Policy and Procedure
    .docx v1.0 At handover
  8. E-008 Employment Contract Permanent Full Time
    .docx v1.0 At handover
  9. E-009 Employment Contract Part Time
    .docx v1.0 At handover
  10. E-010 Disciplinary Policy and Procedure
    .docx v1.0 At handover
  11. E-011 Grievance Policy and Procedure
    .docx v1.0 At handover
  12. E-012 Capability Procedure
    .docx v1.0 At handover
  13. E-013 Probationary Period Policy
    .docx v1.0 At handover
  14. E-014 Flexible Working Policy
    .docx v1.0 At handover
  15. E-015 Maternity Leave Policy
    .docx v1.0 At handover
  16. E-016 Paternity Leave Policy
    .docx v1.0 At handover
  17. E-017 Sickness Absence Procedure
    .docx v1.0 At handover
  18. E-018 Staff Exit Procedure
    .docx v1.0 At handover
  19. E-019 DBS Renewal and Monitoring Policy
    .docx v1.0 At handover
  20. E-020 Agency and Bank Staff Policy
    .docx v1.0 At handover

Financial

19 documents · 1 previewable
  1. F-001 Three Year Financial Projections
    .docx v1.0 Preview
  2. F-002 Cash Flow Forecast Year 1
    .docx v1.0 At handover
  3. F-003 Break Even Analysis
    .docx v1.0 At handover
  4. F-004 Start Up Cost Budget
    .docx v1.0 At handover
  5. F-005 Banking Pitch Deck Summary
    .docx v1.0 At handover
  6. F-006 Funding Application Template
    .docx v1.0 At handover
  7. F-007 Management Accounts Template
    .docx v1.0 At handover
  8. F-008 Monthly KPI Dashboard Template
    .docx v1.0 At handover
  9. F-009 Fee Schedule Pricing Structure
    .docx v1.0 At handover
  10. F-010 Budget Management Procedure
    .docx v1.0 At handover
  11. F-011 Financial Controls Policy
    .docx v1.0 At handover
  12. F-012 Petty Cash Procedure
    .docx v1.0 At handover
  13. F-013 Procurement Policy
    .docx v1.0 At handover
  14. F-014 Payroll Procedure
    .docx v1.0 At handover
  15. F-015 VAT Registration Assessment
    .docx v1.0 At handover
  16. F-016 Corporation Tax Compliance Guide
    .docx v1.0 At handover
  17. F-017 Financial Risk Assessment
    .docx v1.0 At handover
  18. F-018 Sensitivity Analysis
    .docx v1.0 At handover
  19. F-019 Business Plan
    .docx v1.0 At handover

Risk & Insurance

12 documents · 1 previewable
  1. G-001 Risk Register
    .docx v1.0 Preview
  2. G-002 Risk Management Policy
    .docx v1.0 At handover
  3. G-003 Business Continuity Plan
    .docx v1.0 At handover
  4. G-004 Disaster Recovery Plan
    .docx v1.0 At handover
  5. G-005 Insurance Schedule Requirements
    .docx v1.0 At handover
  6. G-006 Insurance Broker Briefing
    .docx v1.0 At handover
  7. G-007 Fire Risk Assessment
    .docx v1.0 At handover
  8. G-008 Legionella Risk Assessment
    .docx v1.0 At handover
  9. G-009 COSHH Risk Assessment
    .docx v1.0 At handover
  10. G-010 Environmental Risk Assessment
    .docx v1.0 At handover
  11. G-011 Pandemic Preparedness Plan
    .docx v1.0 At handover
  12. G-012 Risk Appetite Statement
    .docx v1.0 At handover

Marketing & Business Development

15 documents · 1 previewable
  1. H-001 Marketing Strategy
    .docx v1.0 Preview
  2. H-002 Brand Guidelines
    .docx v1.0 At handover
  3. H-003 Website Content Plan
    .docx v1.0 At handover
  4. H-004 Referral Pack Commissioner
    .docx v1.0 At handover
  5. H-005 Referral Pack Social Worker
    .docx v1.0 At handover
  6. H-006 Service Brochure Content
    .docx v1.0 At handover
  7. H-007 Commissioner Engagement Strategy
    .docx v1.0 At handover
  8. H-008 Social Media Strategy
    .docx v1.0 At handover
  9. H-009 Tender Preparation Guide
    .docx v1.0 At handover
  10. H-010 Networking Partnerships Strategy
    .docx v1.0 At handover
  11. H-011 Google My Business Setup Guide
    .docx v1.0 At handover
  12. H-012 SEO Content Strategy
    .docx v1.0 At handover
  13. H-013 Testimonial Case Study Framework
    .docx v1.0 At handover
  14. H-014 Press Release Template
    .docx v1.0 At handover
  15. H-015 Annual Marketing Calendar
    .docx v1.0 At handover

Contracts & Agreements

10 documents · 1 previewable
  1. I-001 Service Level Agreement Template
    .docx v1.0 Preview
  2. I-002 Individual Placement Agreement Template
    .docx v1.0 At handover
  3. I-003 Subcontractor Agreement Template
    .docx v1.0 At handover
  4. I-004 Agency Staff Terms of Engagement
    .docx v1.0 At handover
  5. I-005 Confidentiality Agreement Staff
    .docx v1.0 At handover
  6. I-006 Data Processing Agreement Template
    .docx v1.0 At handover
  7. I-007 Housing Provider Liaison Agreement
    .docx v1.0 At handover
  8. I-008 Professional Services Engagement Letter
    .docx v1.0 At handover
  9. I-009 Volunteer Agreement
    .docx v1.0 At handover
  10. I-010 Student Placement Agreement
    .docx v1.0 At handover

Health & Safety

15 documents · 1 previewable
  1. J-001 Health and Safety Policy
    .docx v1.0 Preview
  2. J-002 Accident Incident Reporting Procedure
    .docx v1.0 At handover
  3. J-003 Premises Management Maintenance Policy
    .docx v1.0 At handover
  4. J-004 Fire Safety Policy and Procedure
    .docx v1.0 At handover
  5. J-005 First Aid Policy
    .docx v1.0 At handover
  6. J-006 Manual Handling Policy
    .docx v1.0 At handover
  7. J-007 COSHH Policy
    .docx v1.0 At handover
  8. J-008 PPE Policy
    .docx v1.0 At handover
  9. J-009 Display Screen Equipment Policy
    .docx v1.0 At handover
  10. J-010 Workplace Safety Inspection Checklist
    .docx v1.0 At handover
  11. J-011 Toolbox Talk Programme
    .docx v1.0 At handover
  12. J-012 Near Miss Reporting Procedure
    .docx v1.0 At handover
  13. J-013 Gas and Electrical Safety Policy
    .docx v1.0 At handover
  14. J-014 Food Safety and Hygiene Policy
    .docx v1.0 At handover
  15. J-015 Sharps and Clinical Waste Policy
    .docx v1.0 At handover

Information Governance

12 documents · 1 previewable
  1. K-001 Data Protection Policy
    .docx v1.0 Preview
  2. K-002 Privacy Notice Service Users
    .docx v1.0 At handover
  3. K-003 Privacy Notice Staff
    .docx v1.0 At handover
  4. K-004 Data Retention Schedule
    .docx v1.0 At handover
  5. K-005 Information Security Policy
    .docx v1.0 At handover
  6. K-006 Subject Access Request Procedure
    .docx v1.0 At handover
  7. K-007 DPIA Template
    .docx v1.0 At handover
  8. K-008 Information Sharing Protocol
    .docx v1.0 At handover
  9. K-009 ICO Registration Guide
    .docx v1.0 At handover
  10. K-010 Records Management Policy
    .docx v1.0 At handover
  11. K-011 IT Acceptable Use Policy
    .docx v1.0 At handover
  12. K-012 Caldicott Principles Compliance Guide
    .docx v1.0 At handover

Branding & Assets

8 documents · 1 previewable
  1. L-001 Brand Identity Guidelines
    .docx v1.0 Preview
  2. L-002 Colour Palette Specification
    .docx v1.0 At handover
  3. L-003 Letterhead Template
    .docx v1.0 At handover
  4. L-004 Compliments Slip Template
    .docx v1.0 At handover
  5. L-005 Business Card Template
    .docx v1.0 At handover
  6. L-006 Email Signature Template
    .docx v1.0 At handover
  7. L-007 PowerPoint Template Guide
    .docx v1.0 At handover
  8. L-008 Social Media Asset Specifications
    .docx v1.0 At handover

The full files are released to the selected operator at handover, after both sides decide to proceed and the operating agreements are signed.

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